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Scaftra vs ServiceTitan: Construction Install Sequences vs Service Dispatch

ServiceTitan is optimized for service calls: dispatching a tech, running a ticket, collecting payment, done. If you install cabinets, countertops, or trim across multiple rooms over multiple visits with field measures, deliveries, and install phases, ServiceTitan's job model does not match how your work actually flows.

Scaftra tracks each room through a full sequence of field measure, order, delivery, and install. Your team always knows which rooms are ready for the next phase, and billing follows the real scope of work with AIA Pay Applications or direct invoices.

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Who each is built for

Scaftra

Scaftra is purpose-built for finish interior trade contractors who complete multi-phase work across rooms: cabinet installers, countertop fabricators, trim carpenters, painters, tile setters, flooring installers, glass shops, closet companies, and door/hardware installers. These contractors manage structured install sequences, not one-and-done service visits.

ServiceTitan

ServiceTitan is built for home services and field service businesses: HVAC, plumbing, electrical, garage door, and similar trades where the work model is dispatch, service call, collect payment. It is an excellent platform for that model, with strong CRM, dispatch, and financing features designed for high-volume service companies.

Feature comparison

CapabilityScaftraServiceTitan
Room-by-room install tracking
Field measure workflow
Trade-specific phase sequence (FM to order to delivery to install)
AIA Pay Application billing
Client selection sign-off
Subcontractor portal
Daily logs and photo proof
Job costing by room
Scheduling creates project assignments
Service dispatch and CRM
Stripe-powered client payments

Yes Partial No

Pricing

Scaftra
$199/mo
ServiceTitan
$398+/user/mo

ServiceTitan's per-user pricing adds up quickly for install crews. Scaftra is priced as a flat monthly rate for finish trade sub teams rather than per technician.

What Scaftra gives you

Scaftra treats each room as a trackable unit with its own field measure date, order status, delivery window, and install completion. Scheduling creates project membership so crews only see their assigned jobs. AIA Pay Application billing and retainage handle commercial subcontractor billing, while direct invoice billing handles residential clients. ServiceTitan has no equivalent for room-level phase sequencing in a finish construction context.

Frequently asked questions

I currently use ServiceTitan for my cabinet business. What would switching to Scaftra involve?
The main shift is from a job/ticket model to a project-and-room model. Your active projects become Scaftra projects with rooms, each room tracking its own field measure and install phases. Customer and billing history would be re-entered or imported. The workflow change is significant but the result is a system that actually matches how finish install work flows.
Does Scaftra handle service calls and warranty visits?
Scaftra is focused on the install project lifecycle, not recurring service dispatch. For warranty call-backs within an existing project, daily logs and punch list tracking handle documentation. High-volume service dispatch is not the current focus.
Does Scaftra have a mobile app for field crews?
Scaftra integrates with FastField for mobile field data capture, measurements, and photo documentation. A native Scaftra mobile app is in development.
Can Scaftra handle both residential and commercial billing?
Yes. AIA Pay Application billing handles commercial subcontractor work with SOV, retainage, and lien releases. Direct invoice billing handles residential homeowner projects. Both billing modes are available in the same account.

One job. One record. From the field to the books.

Bring one project onto Scaftra. We'll set up your trades, your rooms, your proof chain, and your vendor portal, and connect it to the financial system you already run.